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Privacy Policy

1. Information We Collect

Personal Information: When you visit Coatsnmore or make a purchase, we may collect personal information such as your name, email address, phone number, shipping address, and payment information. We collect this information to fulfill your orders, communicate with you, and provide customer support.

On certain pages of our Website, we use cookies to collect the user data that help us to understand the webpage flow, evaluate the promotional effectiveness, build trust and ensure safety. Cookies are the small devices which are placed on the memory storage and help us to understand the behavior of users by collecting the data and providing better services.

We provide exclusive features that are possible only through the use of “Cookie”. Cookies also allow us to store your Data like Username and Password that allows you save time every time you log in to your Website.

Non-Personal Information: We also collect non-personal information such as your browser type, language preference, referring site, and the date and time of each visitor request. This information is collected to better understand how visitors use our website and to improve our services.

2. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights and safety.

Usage of your personal information

We utilize personal data to provide requested services. Personal data helps sellers and partners manage orders, enhance customer experiences, resolve disputes, troubleshoot issues, ensure safety, process payments, gauge interest, inform about offers, customize experiences, detect fraud, enforce terms, conduct research, and more as disclosed during data collection.

Your personal information may be shared with other corporate entities and affiliates and these affiliates may use this information for marketing purposes unless you explicitly opt-out from such promotional services.

We seek permission for SMS, contacts, camera, gallery, location, and device access to:

  • (i) send order-related communications
  • (ii) improve your platform experience with seller, affiliate, partner, or lender services. Denying access may affect service availability.

To improve services, we collect demographic and profile data, analyze user activity, and use IP addresses for diagnostics and platform management. Periodically, voluntary surveys gather personal data, contact info, demographics, interests, and preferences, including optional voice or video recordings, to personalize experiences and tailor content.

3. Security of Your Information

At Coatsnmore, ensuring the security of your financial transactions is our top priority. All sensitive personal data, including contact details, IDs, passwords, addresses, and payment details, undergo AES-256-CBC encryption. This encryption standard ensures that your information is protected from unauthorized access during transmission.

Our trusted digital partner, ICICI Payment Gateway, manages all payment-related information securely. Coatsnmore does not store any payment details on our servers, enhancing the security of your financial data.

Please note that while we take every precaution to safeguard your information, Coatsnmore shall not be responsible for wrongful debits or pending transactions that may occur.

4. Your Rights

  • You can update your personal information by logging into your account on Coatsnmore's website.
  • You can also unsubscribe from promotional emails by following the instructions in the email.
  • Please note that even if you opt out of receiving promotional emails, we may still send you transactional or administrative communications.
  • If there is any personal or other information that you feel belongs to you and fall under copyright infringements and you want us to remove it from our website, you can share the details and proof of the authorisation of the information at contactus@coatsnmore.com. Our team will review the same and suitable action will be taken within 15 days.

5. Governing Law and Jurisdiction

For international users accessing our website from India, please be aware that your data will be stored in India and will be subject to Indian laws, which may differ from the laws in your own country.

6. Minors

Minors under the age of 18 are not permitted to access, browse, or make purchases on our website or provide any personal data without the consent of a parent or guardian. If minors wish to use our website, their parents or legal guardians must agree to our Privacy Policy on their behalf. Parents or legal guardians are responsible for overseeing and managing minors' use of our website.

7. Force Majeure

If you do not agree with this Privacy Policy, Coatsnmore will not be liable for unforeseen events beyond our control, referred to as "Force Majeure Events." These events may include natural disasters such as fires, floods, earthquakes, pandemics/epidemics, lockdowns, accidents, political unrest, protests, strikes, riots, civil disturbances, war, hostile actions, government demands, labor shortages, inability to procure materials, transportation disruptions, or any impediments to travel such as highway closures or roadblocks.

If and insofar any e-commerce dispute that may arise between Coatsnmore and a third party, then the courts of jurisdiction at Ludhiana, Punjab, India have sought all exclusive rights and shall exercise final jurisdiction over the dispute. The terms shall be governed in all respects by the Indian law and are applicable between the customers and the company subject to the jurisdiction of courts at Ludhiana, Punjab, India. Moreover, the company reserves all the rights to suit or file any case governed by the Indian laws.